Help Center — Monthly Stay Hub
Secure Venmo & Bank Payments 48-Hour Deposit Escrow Hand-Inspected Properties Standardized Legal Agreements Driver's License Deleted Within 5 Minutes 256-bit AES Encryption 100% Verified Landlords & Tenants Secure Venmo & Bank Payments 48-Hour Deposit Escrow Hand-Inspected Properties Standardized Legal Agreements Driver's License Deleted Within 5 Minutes 256-bit AES Encryption 100% Verified Landlords & Tenants
Help Center

How can we help you?

Find answers to common questions about booking, payments, and tenant protection — or reach our support team directly.

Payments Booking Deposits Verification Cancellations Security

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What do you need help with?

Select a category below to find answers and guides.

Payments & Billing

Venmo transfers, bank payments, rent receipts, and billing dates.

12 articles →

Booking a Rental

Searching listings, applying, booking monthly stays, and move-in steps.

9 articles →

Deposit & Escrow

How the 48-hour deposit escrow protects you and when funds are released.

7 articles →

Account & Verification

Identity verification, landlord vetting, and document security.

8 articles →

Cancellations & Refunds

Cancellation policies, refund timelines, and how to dispute a charge.

6 articles →

Privacy & Security

Encryption, data deletion, platform security features, and your rights.

5 articles →

Quick answers

FAQ

Expand any question below for a fast answer.

How do I pay with Venmo?
After booking, you'll receive a payment link in your dashboard. Select Venmo as your method, and the amount is automatically calculated. Payments are due on the 1st of each month. You'll get a confirmation email once received.
Is my deposit refundable?
Yes. Your deposit is held in our 48-hour escrow. If no disputes are raised within 48 hours of move-out, the full deposit is automatically released back to you. Disputes are reviewed by our team within 3–5 business days.
How is my personal data protected?
All data is encrypted using 256-bit AES encryption. Identity documents like driver's licenses are permanently deleted within 5 minutes of verification. We never sell or share your personal information with third parties.
Can I extend my monthly stay?
Yes. Visit your booking dashboard and select "Extend Stay." You can extend month-by-month as long as the property remains available. Your landlord will be notified automatically, and new payment will be due on your usual billing date.
What if there's a problem with my property?
Use the "Report an Issue" button in your dashboard to log a property concern. Our team reviews all reports within 24 hours. All properties are hand-inspected before listing, but if something doesn't match what was described, we will work to resolve it or relocate you.

Still need help?

Contact our support team

We're here for you through email, live chat, and phone — choose what works best.

Phone support is available for verified customers only. You must have a completed verification on your account to access phone calls. Email and live chat are open to all users.

Email Support

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Avg. response time: Under 12 hours

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Available: Mon–Fri, 9am–8pm EST

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Phone Support

Speak directly with a senior support agent for urgent or complex issues.

Available: Mon–Fri, 10am–6pm EST

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